So long folks

4324 Views 5 Replies 4 Participants Last post by El Cid, Mar 20, 2018

ccflorida

Discussion Starter · Feb 27, 2018

I had my G80 Ultimate a full year and it was time to move on. To my dealership, it was just another Hyundai and needing an SUV I bought an Audi Q7. Trade in could have been better, but the first year is tough on any car. I had no complaints with the car at all and perhaps Hyundai/Genesis will learn how to market it and dealership experience will improve.

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Plug

· #2 · Mar 2, 2018

Hopefully you like the Audi much better and find it to be a better long term purchase than the Genesis.
Were there any improvements you noticed that Hyundai could have done to keep you on as an owner?

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El Cid

· #3 · Mar 8, 2018

Not about G80, but rather about the G90 long term test experience by Autoweek magazine (March 12, 2018). Overall they said the G90 was as close to perfect as a luxury car has been in a while. Not a performance car, but a luxury sedan. Very reliable, comfortable, easy to operate electronics, etc. More user friendly than the German luxury cars, especially electronics and ride settings.
Concluded by saying M-B and Audi probably don't have anything to worry about - yet, but Acura, Infiniti and Cadillac should.
Only drawback is lack of badge prestige.
G90 sold 4,400 in 2017 which is a small number, but that was pulled out of the other lux brands during a dramatic downturn in the sedan market. Spotty advertising and a lackluster marketing campaign contributed to poor sales. Could probably add in the dealership situation (or lack thereof). For me, it is a one hour drive each way and after three years, no concierge service.
Regardless, it is an extraordinary car and at a lower price than the competition. Hopefully it will improve sales. More importantly, hopefully this G90 progress will transfer to the G80.
Motor Trend recently had a super favorable review of the G90. It bested BMW 7 and Lincoln Continental and will later be tested against the M-B 'S" Class.

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ccflorida

Discussion Starter · #4 · Mar 10, 2018

Plug said:
Hopefully you like the Audi much better and find it to be a better long term purchase than the Genesis.
Were there any improvements you noticed that Hyundai could have done to keep you on as an owner?

It is not a question of liking an Audi better. I needed more space and carrying capacity than offered by Genesis. My dealership experience from the very beginning was very lacking and that did not help matters. My wife and I have owned several Audi's and currently own a Q5. Out dealership experience has always been very positive. My local Hyundai/Genesis dealership did not distinguish between an Elantra and a Genesis when it came time for service.

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mrich1353

· #5 · Mar 18, 2018

I am ready to join ccflorida and move on...but because of Genesis quality issues.
I am now 1 year of ownership with just over 20,000 miles. Car has been into dealer 8 different times which included 22 days for warranty repair issues (panoramic sunroof, rocking drivers seat, airbag sensor, parking sensor). These warranty items tied up vehicle for 18 of those days. This is almost a full month of the 12 months I've owned the car. I've not even bothered pushing for remedy on the frequent error alert during rain or snow on the emergency braking system knowing duplication will be next to impossible; and the parking sensors which were just repaired, still go off just sitting in traffic - not working correctly. As a higher miles driver, the 3000 mile oil change frequency versus Genesis specifying synthetic requires oil change about every 6 weeks; this is not on par with competing luxury brands.
I have regularly received surveys from Genesis and have yet to hear a word back despite their survey asking if they can contact me. I had initial survey from JD Power and expressed great satisfaction, but how things changed.
My dealer has been excellent even though they are not getting a Genesis franchise. I am not one that complains over every little thin; my last four BMW's combined had less warranty issues and time in the shop of this vehicle in one year.

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El Cid

· #6 · Mar 20, 2018

TrueDelta

mrich1353 said:
I am ready to join ccflorida and move on...but because of Genesis quality issues.
I am now 1 year of ownership with just over 20,000 miles. Car has been into dealer 8 different times which included 22 days for warranty repair issues (panoramic sunroof, rocking drivers seat, airbag sensor, parking sensor). These warranty items tied up vehicle for 18 of those days. This is almost a full month of the 12 months I've owned the car. I've not even bothered pushing for remedy on the frequent error alert during rain or snow on the emergency braking system knowing duplication will be next to impossible; and the parking sensors which were just repaired, still go off just sitting in traffic - not working correctly. As a higher miles driver, the 3000 mile oil change frequency versus Genesis specifying synthetic requires oil change about every 6 weeks; this is not on par with competing luxury brands.
I have regularly received surveys from Genesis and have yet to hear a word back despite their survey asking if they can contact me. I had initial survey from JD Power and expressed great satisfaction, but how things changed.
My dealer has been excellent even though they are not getting a Genesis franchise. I am not one that complains over every little thin; my last four BMW's combined had less warranty issues and time in the shop of this vehicle in one year.

If you have not already, you might wish to join True Delta at https://www.truedelta.com/ They also gather information on reliability of cars. Each quarter, you are contacted re: any problems/complaints and you can then enter them. They also maintain comparisons of many different cars. I think Edmunds.com also has a site to report on problems. Unlike Consumer Reports, you don't have to pay to play.
Sorry to hear about all your problems.

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