I'm wondering whether it would be viable to start a Class ActionSo after learning about DroneMobile and doing a little research, I had it installed with the least expensive 3 year app. I made a claim against Genesis and after jumping through more hoops than I thought existed, having Genesis ignore numerous follow up phone calls and its failure to respond to emails, they finally agreed to reimburse me for the DroneMobile, its installation, the 3 year App and a payment of some additional amount. The DroneMobile remote start is great.
Please note I am not suggesting you make a claim. Only sharing my experience!
Remote Start Update
So after learning about DroneMobile and doing a little research, I had it installed with the least expensive 3 year app. I made a claim against Genesis and after jumping through more hoops than I thought existed, having Genesis ignore numerous follow up phone calls and its failure to respond to emails, they finally agreed to reimburse me for the DroneMobile, its installation, the 3 year App and a payment of some additional amount. The DroneMobile remote start is great.
Please note I am not suggesting you make a claim. Only sharing my experience!
Please note I am not suggesting you make a claim. Only sharing my experience!
1 - 12 of 12 Posts
I'm wondering whether it would be viable to start a Class Action
My obsolete 2018 G80 would love a class action going to get remote start back
Could you share with me how to file a claim...So after learning about DroneMobile and doing a little research, I had it installed with the least expensive 3 year app. I made a claim against Genesis and after jumping through more hoops than I thought existed, having Genesis ignore numerous follow up phone calls and its failure to respond to emails, they finally agreed to reimburse me for the DroneMobile, its installation, the 3 year App and a payment of some additional amount. The DroneMobile remote start is great.
Please note I am not suggesting you make a claim. Only sharing my experience!
Dotty Giusti
Dotty, I will do my best to respond in full tomorrow. Please see if you have the warranty booklet that came with the car and that the car is still under warranty. If not, you may still be able to recover.
I don't think the Connected Services bull has anything to do with the remote start.My obsolete 2018 G80 would love a class action going to get remote start back
Thanks so much.. and i have all the paperwork.Dotty, I will do my best to respond in full tomorrow. Please see if you have the warranty booklet that came with the car and that the car is still under warranty. If not, you may still be able to recover.
Dotty
Dotti,
Sorry for the short delay. Here are the steps, as best I could reconstruct, from my own experience:
1. Make sure that your G80 is still under warranty i.e. within 5 years of purchase and less than 60000 miles;
2. Call Customer Service at 844-340-9741. Explain to whomever you speak with that your Rremote Start
does not work. This was NOT part of the Connected Services that Genesis let expire without any solution to the problem. You want and need your Remote Start. When they blow you off, ask them for the case number they have assigned. Do NOT let them off the phone until you get a case number. Do not allow them to tell you that they will email it to you. They won't.;
3. Write to Genesis at their California address
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728.;
Tell them exactly what you;ve done without a reasonable response;
4. Write to the ADR program on page 9 of your warranty booklet and open a claim. It costs nothing and hopefully won;t have to use it;
5. Price the DroneMobile and the DroneMobile app subscription locally. Mine totaled $648.10 for both. I had it installed;
6 Hopefully you will get a response from Genesis. Expect no miracles. It took them 2 months with many unreturned phone calls and numerous unreturned emails;
7. Finally, I did a deal with them and they paid for the DroneMobile, the App and a bit more.
Hopefully this helps. If you need more info, please contact me. Great car. Lousy luxury car company.
Wonder
Sorry for the short delay. Here are the steps, as best I could reconstruct, from my own experience:
1. Make sure that your G80 is still under warranty i.e. within 5 years of purchase and less than 60000 miles;
2. Call Customer Service at 844-340-9741. Explain to whomever you speak with that your Rremote Start
does not work. This was NOT part of the Connected Services that Genesis let expire without any solution to the problem. You want and need your Remote Start. When they blow you off, ask them for the case number they have assigned. Do NOT let them off the phone until you get a case number. Do not allow them to tell you that they will email it to you. They won't.;
3. Write to Genesis at their California address
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728.;
Tell them exactly what you;ve done without a reasonable response;
4. Write to the ADR program on page 9 of your warranty booklet and open a claim. It costs nothing and hopefully won;t have to use it;
5. Price the DroneMobile and the DroneMobile app subscription locally. Mine totaled $648.10 for both. I had it installed;
6 Hopefully you will get a response from Genesis. Expect no miracles. It took them 2 months with many unreturned phone calls and numerous unreturned emails;
7. Finally, I did a deal with them and they paid for the DroneMobile, the App and a bit more.
Hopefully this helps. If you need more info, please contact me. Great car. Lousy luxury car company.
Wonder
Thanks so much. Now my work begins!Dotti,
Sorry for the short delay. Here are the steps, as best I could reconstruct, from my own experience:
1. Make sure that your G80 is still under warranty i.e. within 5 years of purchase and less than 60000 miles;
2. Call Customer Service at 844-340-9741. Explain to whomever you speak with that your Rremote Start
does not work. This was NOT part of the Connected Services that Genesis let expire without any solution to the problem. You want and need your Remote Start. When they blow you off, ask them for the case number they have assigned. Do NOT let them off the phone until you get a case number. Do not allow them to tell you that they will email it to you. They won't.;
3. Write to Genesis at their California address
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728.;
Tell them exactly what you;ve done without a reasonable response;
4. Write to the ADR program on page 9 of your warranty booklet and open a claim. It costs nothing and hopefully won;t have to use it;
5. Price the DroneMobile and the DroneMobile app subscription locally. Mine totaled $648.10 for both. I had it installed;
6 Hopefully you will get a response from Genesis. Expect no miracles. It took them 2 months with many unreturned phone calls and numerous unreturned emails;
7. Finally, I did a deal with them and they paid for the DroneMobile, the App and a bit more.
Hopefully this helps. If you need more info, please contact me. Great car. Lousy luxury car company.
Wonder
What years does this affect? I have a 2020 G80 & my remote stare worksDotti,
Sorry for the short delay. Here are the steps, as best I could reconstruct, from my own experience:
1. Make sure that your G80 is still under warranty i.e. within 5 years of purchase and less than 60000 miles;
2. Call Customer Service at 844-340-9741. Explain to whomever you speak with that your Rremote Start
does not work. This was NOT part of the Connected Services that Genesis let expire without any solution to the problem. You want and need your Remote Start. When they blow you off, ask them for the case number they have assigned. Do NOT let them off the phone until you get a case number. Do not allow them to tell you that they will email it to you. They won't.;
3. Write to Genesis at their California address
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728.;
Tell them exactly what you;ve done without a reasonable response;
4. Write to the ADR program on page 9 of your warranty booklet and open a claim. It costs nothing and hopefully won;t have to use it;
5. Price the DroneMobile and the DroneMobile app subscription locally. Mine totaled $648.10 for both. I had it installed;
6 Hopefully you will get a response from Genesis. Expect no miracles. It took them 2 months with many unreturned phone calls and numerous unreturned emails;
7. Finally, I did a deal with them and they paid for the DroneMobile, the App and a bit more.
Hopefully this helps. If you need more info, please contact me. Great car. Lousy luxury car company.
Wonder
What years does this affect? I have a 2020 G80 & my remote start works
Mine is a 2018. You probably weren't affected by the end of the Connected Services either.
1 - 12 of 12 Posts
Genesis G80 Forum
A forum community dedicated to Genesis G80 owners and enthusiasts. Come join the discussion about performance, modifications, classifieds, troubleshooting, maintenance, and more!
Full Forum Listing
Recommended Communities
