[Rumbler]

So I was reading a piece on the G80 over at MotorTrend. It said that the G80 will be sold by both Hyundai and Genesis dealers until the next-gen comes out as a dedicated Genesis vehicle in 5 years.

My question is, are there actually going to be separate dealers for strictly the Genesis brand along with dedicated dealerships from Hyundai that does not offer any G series vehicles ?

 

[Plug]

well they can't just go all out right away, this is an entire new brand they're launching, so launching soft is required and then adjusting and expanding from there on. i can't recall the last time I seen a new brand do a massive launch. it just doesn't work like that.

 

[Rumbler]

No no that much I can see. But, are they going to have completely separate dealerships ? Hyundai will cease to sell Genesis vehicles ?

 

[Plug]

No no that much I can see. But, are they going to have completely separate dealerships ? Hyundai will cease to sell Genesis vehicles ?

I just answered your question...

Soft launching = Genesis dealer next to existing Hyundai dealers.

 

[Rumbler]

A soft launch is a preview to a limited audience ....

 

[El Cid]

As of now, all Hyundai dealers will be permitted to sell G80, but not G90. Part of rationale is that it would be unfair to take the top line (and most profitable vehicle) from Hyundai dealers without there being some kind of replacement. Another factor is that there are very few people who want to open a totally separate Genesis dealership for two models or even 3-5 in the near term. Just not feasible financially. Would also mean huge mark-ups for the purchasers and for service. It's a business, not a hobby.
My situation is that I have to drive past two Hyundai dealerships for a total of 60 miles one way to get to the Genesis dealership, co-located with his established Hyundai dealership. While they will come and get the car, leave a loaner, etc., it also means some low paid employee will be driving my "baby" at breakneck speeds 120 miles. After three years, this service disappears so I have to drive 120 miles and no loaner.
I contacted Genesis and they are developing a plan for Genesis service being available in more places (whatever that means).
For me, I could care less about the waiting room, WiFi, fancy coffee, big screen TV, etc.

 

[Rumbler]

As of now, all Hyundai dealers will be permitted to sell G80, but not G90. Part of rationale is that it would be unfair to take the top line (and most profitable vehicle) from Hyundai dealers without there being some kind of replacement. Another factor is that there are very few people who want to open a totally separate Genesis dealership for two models or even 3-5 in the near term. Just not feasible financially. Would also mean huge mark-ups for the purchasers and for service. It's a business, not a hobby.
My situation is that I have to drive past two Hyundai dealerships for a total of 60 miles one way to get to the Genesis dealership, co-located with his established Hyundai dealership. While they will come and get the car, leave a loaner, etc., it also means some low paid employee will be driving my "baby" at breakneck speeds 120 miles. After three years, this service disappears so I have to drive 120 miles and no loaner.
I contacted Genesis and they are developing a plan for Genesis service being available in more places (whatever that means).
For me, I could care less about the waiting room, WiFi, fancy coffee, big screen TV, etc.

That's a really good breakdown of it. Thanks! Makes sense when you look at it from the business aspect opposed to the fantasy look towards it. Not too sure why I lapsed on that one and didn't think of it.

They really don't have enough models to showcase in a dealership at all, the costs to outweigh the pros of it and there really aren't that many pros. Maybe taking a Hyundai dealership and sectioning off a side for Genesis branded vehicles ?

 

[rbres]

So I dropped off my G80 yesterday for a malfunctioning compass on rearview mirror.(yes I know it's trivial but I'm anal). first off this dealership does not offer concierge pick up since they are not a designated future Genesis dealership. I live 5-10 min from there and am not going to have another dealership 45 min away (who apparently is a future Genesis co branded one) drive my car that far (on a 10k/yr mile lease), so I had to take a shuttle back to work as they don't even offer loaners at Hyundai! The service dept was in the dark about the Genesis program and told me they don't even have one G80 on the lot to offer me, let alone to sell to anyone! Disappointed in also the service as I told them I had recalibrated my mirror's compass at least 5 times, but it then works immediately until 15-20 min later and then starts to show wrong readings again, and to check for a software update or just replace it. He called me 2 hours later and said "great news, we recalibrated your mirror and it's working again". Ugh..he never even listened to a word I said.. I insisted to drive the car for 10 min more and surprise, surprise he called back and said I was right and will order me a new mirror. naturally it will take 4-5 business days to get here from the east coast (I'm in CA) since they don't stock Genesis parts.
I called Genesis Connected Care and explained my experience and their response was it will take 2-3 yrs to get most dealerships up to speed and they're in the infancy stage of separating the Genesis brand from Hyundai and they understand my frustration and apologize, blah blah blah.. So in a nutshell we are all the guinea pigs unfortunately..I told him that I will call them directly to set up my first oil change in a couple of months so my car gets picked up, as it should, and he said he will definitely make it happen. That remains to be seen since the dealership has to also get on board. So I'd suggest everyone here who has any issues to call them directly as they have a bit more power at 844 340-9741.

 

[Rumbler]

They don't offer loaners ?! That's pretty darn weak and disappointing. But holy crap it was like you were talking to a wall. But **** that's a real disappointment, 2-3 years to get them up to speed is a bit ridiculous. This may actually skew my opinion if I really want to go through with this or wait it out.

 

[Plug]

I could understand them not wanting to offer a loaner to someone who brought in a 10 year old Elantra although even that wouldn't be acceptable, but not offering a G80 owner a loaner is probably the biggest sin. At the very least you should have gotten a loaner similar to what you own. At the worst they could have given you a rental.

 

[Rumbler]

Or at least a shuttle ride or Uber to your residence and pick you up to bring you back.

 

[Plug]

I have seen situations where someone that had a good relationship with their dealer got a car jockey to do the pick up and drop off. Sometimes that's not even the case and instead its a matter of that dealer maintaining their competitive edge among the competition

 

[ddavis8871]

Keep in mind these are relatively high quality cars at a reasonable cost & low maintenance requirements. Key word is cost. Free loaners cost dealers $$ (that's what Lexus and BMW are for). I'll take low cost & high reliability over dealer experience any day of the week.

 

[Rumbler]

That's understandable for a loaner, but at least a shuttle bus? Heck, Chrysler does shuttle buses and will drop you home and pick you back up for no charge.

 

[El Cid]

About three months ago I visited local Hyundai dealership. They had 3 or 4 G80's on the lot. Since then I have received emails and mailers inviting me to come in and discuss purchasing a G80. They are not and will not be a Genesis branded dealership.
However, they said they would meet all Genesis G80 service criteria. I assume that means pick up and drop off and loaner. However, they would have to show me that and guarantee it in writing from the dealership.
As for loaners in general, very few dealerships do this. The ones that do are Lexus, MB, BMW, and that range. In addition, they generally charge a lot more for service than Hyundai, Nissan, Chevy, etc. They also frequently only do it for loyal customers. Also only done if you have reserved a loaner in advance.
My MB dealership provides me a loaner whenever I take my car in, but I use them for all services. Supposedly dealership and MBUSA divide the cost up. Of course, I and other customers actually pay the cost in the long run. Nothing is free.

 

[Plug]

What's funny is if they created a subscription to a service that provides these extras people will pay for it. Easy way for owners to get the most and easy for Car makers to reduce the cost and even profit on their end.

 

[Rumbler]

For the full service and all of that good stuff, I wouldn't mind paying the extra little bit. Don't have an issue with that at all and I'm surprised they would be willing to especially if they aren't a branded dealership like that.

 

[Plug]

I heard that car makers want to get rid of the dealership overhead and become less reliant on the traditional way of facilitating the service side of the experience. If true then maybe, just maybe, we won't have to pay for that higher end service. Trimming reoccurring overhead free's up a lot of money.

 

[Rumbler]

About three months ago I visited local Hyundai dealership. They had 3 or 4 G80's on the lot. Since then I have received emails and mailers inviting me to come in and discuss purchasing a G80. They are not and will not be a Genesis branded dealership.
However, they said they would meet all Genesis G80 service criteria. I assume that means pick up and drop off and loaner. However, they would have to show me that and guarantee it in writing from the dealership.
As for loaners in general, very few dealerships do this. The ones that do are Lexus, MB, BMW, and that range. In addition, they generally charge a lot more for service than Hyundai, Nissan, Chevy, etc. They also frequently only do it for loyal customers. Also only done if you have reserved a loaner in advance.
My MB dealership provides me a loaner whenever I take my car in, but I use them for all services. Supposedly dealership and MBUSA divide the cost up. Of course, I and other customers actually pay the cost in the long run. Nothing is free.

I'd have to disagree with that. Subaru for example does loaner services and they are by no means Lexus, MB, BMW range. They'll also do it on the spot and will even give you one if you're vehicle is in for service for a short period of time such as 2 hours. A friend of mine owns a Chevy Cruze and it was in for servicing, the service ended up taking approximately 3 hours and they realized they would have to keep it overnight, they gave her a loaner vehicle until it was ready.

 

[Plug]

Some small and newer dealers that might not have that large of a rental or loaner fleet in stock will still venture out to find you a rental at worst. Often they have a representative from a rental company in house. Still surprised they didn't provide anything when you bought one of the most expensive products they sell.