I'm due for my 7500 mile service this week. My dealer does not offer valet pickup, which is a disappointment so I am curious how I will be treated when I take my G80 in. I will ask for synthetic oil and pay for the difference. The car has been perfect and I hope the service experience is as well.
First service due
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Perhaps there's another dealership near you that'll provide you with better customer service? I assumed the valet pickup was going to be the new standard for Genesis and one of their selling points.
Call around and ask other Hyundai or Genesis dealers what options they offer and mention what that one dealership gave you as an option (or the lack of it), maybe that will be more of a reason for them to give you something if they don't already.
Seeing as how Hyundai has already shown off its first Genesis dedicated dealership, I'm sure there will be many upgrades to standard services provided. Hyundai is going to pretty great depths to prove themselves as a luxury brand, and we all know that one of the most noticeable differences with that kind of product is customer service. Not sure as of yet how many different locations there will be as I know the Genesis line doesn't account for much of their sales..as of yet.
Would like to read about "first Genesis dedicated dealership". Do you know the location or a link?
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You won't be able to see the first Genesis dedicated dealership unless you go to Korea. The standalone showroom is in the Gangnam district of Seoul, South Korea. An interesting design, though I can't say I'm a fan.
https://www.genesis.com/kr/en/genesis-gangnam.html
https://www.genesis.com/kr/en/genesis-gangnam.html
I don't know why they would go to the lengths of making a standalone dealership, when a simple branch of their regular dealerships would have worked just fine. You don't see BMW or MB making standalone buildings for their high end cars. It's a waste of money imo, and I don't think we'll be seeing the Genesis dealerships expanding. Another link to the new showroom Hyundai's Genesis Flagship Showroom in Seoul Brings New Meaning to 'Gangnam Style' - The Drive
Not entirely accurate, but close
In Genesis' case, the overall brand is still Hyundai in most people's minds.
When Toyota created Lexus, Honda created Acura and Nissan created Infiniti, part of the process was to have separate dealerships. In reality many of them were dealers who owned the parent brand in the same area and they merely built new buildings next door to existing dealerships. Many often shared the service departments, but with separate drop-off and waiting rooms.
Of course, we have also seen most separate Cadillac dealerships disappear and most Audi dealerships are co-located with a VW dealership.
I have long believed that separate dealerships for Genesis will be problematic. The number of cars to be sold and serviced is so small that the dealership costs passed on to consumers is far, far higher than what Hyundai owners pay. Perhaps even higher than what M-B, BMW, Audi, etc. customers pay. European brands are notorious for needing lots of expensive maintenance. Then factor in the huge number these brands already have on the road.
In my case, the Genesis dealer is over one hour away each way and concierge service ends after 3 years. The Hyundai dealer is 20 minutes and ALL other luxury brands are only 35 minutes away. With a loaner if you are a long-term customer.
All M-B and BMW cars are considered high end to begin with. Of course, you can then add on AMG and Maybach, etc. and get really high end. You can also consider the CLA, etc. as lower than high end. But still the brand is considered high end.I don't know why they would go to the lengths of making a standalone dealership, when a simple branch of their regular dealerships would have worked just fine. You don't see BMW or MB making standalone buildings for their high end cars. It's a waste of money imo, and I don't think we'll be seeing the Genesis dealerships expanding. Another link to the new showroom Hyundai's Genesis Flagship Showroom in Seoul Brings New Meaning to 'Gangnam Style' - The Drive
In Genesis' case, the overall brand is still Hyundai in most people's minds.
When Toyota created Lexus, Honda created Acura and Nissan created Infiniti, part of the process was to have separate dealerships. In reality many of them were dealers who owned the parent brand in the same area and they merely built new buildings next door to existing dealerships. Many often shared the service departments, but with separate drop-off and waiting rooms.
Of course, we have also seen most separate Cadillac dealerships disappear and most Audi dealerships are co-located with a VW dealership.
I have long believed that separate dealerships for Genesis will be problematic. The number of cars to be sold and serviced is so small that the dealership costs passed on to consumers is far, far higher than what Hyundai owners pay. Perhaps even higher than what M-B, BMW, Audi, etc. customers pay. European brands are notorious for needing lots of expensive maintenance. Then factor in the huge number these brands already have on the road.
In my case, the Genesis dealer is over one hour away each way and concierge service ends after 3 years. The Hyundai dealer is 20 minutes and ALL other luxury brands are only 35 minutes away. With a loaner if you are a long-term customer.
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