Smart Key low battery warning - Genesis G80 Forum
 
LinkBack Thread Tools
post #1 of 7 (permalink) Old 05-07-2019, 06:48 PM Thread Starter
Junior Member
 
Neal's Avatar
 
Join Date: Sep 2018
Location: N/W Sydney NSW Australia
Posts: 12
Smart Key low battery warning

My G80 has begun displaying a low battery warning re the smart key. As I've replaced the battery 3 times in the past 8 months, I asked the Dealer if they could order me a new one for possible replacement at the time of the next Service that's due in 2 weeks.

The response from the Service Dept Rep. was "Do you know that those cost $1,700, and that if there's nothing wrong with your smart key then we're up for that cost?"

Fantastic customer service, but as I'm too old to any longer argue the point about such things, I just walked away.

A Service is due, so if there is indeed an issue with the smart key then I'll simply use the second one until such time as the $1,700 replacement arrives.
Neal is offline  
post #2 of 7 (permalink) Old 05-26-2019, 07:28 PM Thread Starter
Junior Member
 
Neal's Avatar
 
Join Date: Sep 2018
Location: N/W Sydney NSW Australia
Posts: 12
UPDATE - the low battery warning message came up again yesterday, and after replacing the 2032 battery for the fourth time in 8 months, I checked the voltage of the one that gave rise to the warning. It showed 2.94 volts (of 3 volts capacity) ........ so it's not flat!

Either the ECU warnings are erroneous or the smart key is faulty, but has anybody else experienced the problem and have a solution?

-- Neal M --
(AKA "Whale")
Neal is offline  
post #3 of 7 (permalink) Old 05-30-2019, 04:22 PM
Junior Member
 
Join Date: May 2019
Posts: 18
You can try asking them to warranty the key so you can get a new set to reprogram. Its the only solution I can see.
BenR is offline  
 
post #4 of 7 (permalink) Old 06-05-2019, 10:22 PM Thread Starter
Junior Member
 
Neal's Avatar
 
Join Date: Sep 2018
Location: N/W Sydney NSW Australia
Posts: 12
Thanks BenR - after receiving a less than helpful response from a Hyundai Dealer, which I suspect MAY have something to do with Hyundai's decision to open dedicated Genesis (only) Dealerships, I contacted Genesis Motors Australia and spoke with Peter Quinn.

Peter was not just able to diagnose the smart-key problem, but arranged for a new one to be delivered to my local Hyundai Dealership in time for my scheduled Service there.

The new smart key was supplied and programed, and thus far it looks like problem solved.
Neal is offline  
post #5 of 7 (permalink) Old 06-07-2019, 12:54 PM
Junior Member
 
Join Date: May 2019
Posts: 18
@Neal that's the kind of servicing I like to hear. Hyundai/Genesis will continue to win over a lot of people if they keep that up. That will become more important as they launch more new vehicles, specifically with the new G80
BenR is offline  
post #6 of 7 (permalink) Old 06-15-2019, 08:21 PM
Senior Member
 
Join Date: Jan 2016
Posts: 270
Quote:
Originally Posted by BenR View Post
@Neal that's the kind of servicing I like to hear. Hyundai/Genesis will continue to win over a lot of people if they keep that up. That will become more important as they launch more new vehicles, specifically with the new G80
Coupled with fancy Genesis dealer design layouts, as i've been seeing in renderings, its the last piece of the puzzle aside from launching SUV's!
Plug is offline  
post #7 of 7 (permalink) Old 07-27-2019, 11:31 PM
Junior Member
 
Join Date: Jul 2019
Posts: 1
So sorry to learn of your experience.
[email protected] is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
AEB warning rbres Genesis G80 General Discussion 6 03-22-2018 08:24 PM
smart cruise control rbres Genesis G80 General Discussion 11 03-26-2017 08:36 AM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome